Verizon Puts Cellphone Customer through the Wringer
Los Angeles Times, June 10, 2009
By David Lazarus
We've all found unexpected charges on our phone bills at one time or another. But nothing compares with the nearly $10,000 hit that Mark Elliot took from Verizon. Though it seems pretty obvious this had to be a mistake, Verizon's first instinct was to stick to its guns. The company would eventually back down, but not before wiping out Elliot's checking account.
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