Altoona Star, November 19, 2007
By Kathleen Vinhout

Imagine a world in which only a machine answered the phone when you went to complain about your cable service, or your service was turned off even though your bill said you owed nothing. Where large refrigerator-size boxes were placed in your front yard and you had no say over them, or your street was torn up by a private company and local taxpayers had to pay to clean up the mess.

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