The Verizon Warning
New York Times, October 3, 2007
We have long been concerned about the potential threat to free speech and a free press as communications migrate from old-fashioned telephone lines, TV broadcasts and printing presses to digital networks controlled by unregulated private companies. The threat stopped being theoretical recently when Verizon Wireless censored political speech on one of its mobile services.
Verizon did the right thing after the problem was disclosed: it promptly dropped a misbegotten policy and said its new policy is to open its network to any legal communication. But alarm bells should be ringing on Capitol Hill, where industry lobbying, legislative goldbricking and Republican aversion to regulations have bottled up much-needed laws on digital communications.
Late last month, Verizon Wireless denied an application from Naral Pro-Choice America, a reproductive rights group, for a "short code," a few numbers that a mobile phone user can use to subscribe to a particular source of text messages. Verizon said its policy was to refuse "issue oriented" text-messaging programs from any group that "seeks to promote an agenda or distribute content that, in its discretion, may be seen as controversial or unsavory to any of our users." The policy also said political candidates may be granted short codes if the content is, "in VZW's sole discretion, not issue-oriented or controversial in nature."
Leave aside for the moment the sorry spectacle of a major American company aiming to make campaigns even more substance-free than they already are. The Verizon policy was textbook censorship. Any government that tried it would be rightly labeled authoritarian. The First Amendment prohibits the United States government from anything approaching that sort of restriction.
If Verizon had attempted it on normal phone lines, it would have been violating common carrier laws that bar interference with voice transmissions. Unfortunately, those laws do not apply to text messaging.
Given this chilling experience, the Federal Communications Commission should quickly issue regulations that also bar interference with text messaging. Unfortunately, the F.C.C. is in the thrall of the carriers, and the Bush administration has an unblemished record of siding with corporations over the rights and safety of American citizens. That means Congress will have to take the lead, as it must on other issues affecting the mushrooming world of digital communications.
Verizon admitted its mistake and pledged not to repeat it, but that's not enough. As admirable as Verizon's retreat was, the company reserved the right to change the rules at any time. Verizon still says "some well-intentioned employee" got too zealous. If its top executives were not engaged on this issue, they should have been.
Our democracy is built on basic freedoms not being left to individuals, or individual companies. And there is special cause for worry in our business. American newspapers can resist government intimidation because the Constitution is on our side, but also because we control the presses. That is the real meaning behind "freedom of the press," and authoritarian societies know it. In the 1980s in the Soviet Union, you had to have a license from the Communist Party to own a Xerox machine; the Soviets understood that it was a printing press.
If newspapers were delivered over mobile phones, a company could simply cut them off because it did not like a particular article. This is not the stuff of a futurist essay. Freedom of speech must be guaranteed, right now, in a digital world just as it has been protected in a world of paper and ink.
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